Purpose – The purpose of this paper is to analyse the divergence between the tasks and roles of
convention bureaux (CB) in North America and Europe.
Design/methodology/approach – A survey among 55 CB’ managers was conducted. A total of 75% of
respondents represented institutions operating in European cities, 25% – in North American ones. This
research mainly focused on managers’ opinions about the importance of tasks and roles performed by
CB and the degree to which the institutions manage to fulfil them. Therefore, importance-performance
analysis was used in the study. Czytaj dalej